- Position Type:
- Full-time
DEBORAH WALLACE
__________________________________________________________________________________________________
6136 Marbut Road Lithonia, GA 30058 (770) 912-8628 debbiewallace16@yahoo.com
Professional Profile Proven Senior Manager to include Human Resources Director and Office Manager for a property generating more than $30 million in profits with 1,600 associates/volunteers with skills in: ● Employee Relations ● Training & Development ● Multi-Task Management ● Recruitment/Staffing Initiatives ● Special Events Coordination ● Process Redesign/Enhancement ● Policies & Procedures Development ● Budget Planning/Administration Personal Qualities: Self-motivated, analytical, organized team player with the ability to execute company initiatives, visions, and strategic goals. Results oriented, flexible, take charge Manager with a sense of urgency, integrity and a reputation for surpassing goals. Experience AAAA, INC. – Knoxville, TN October 2003 – Present (Seasonal)Program Development ConsultantInterim Chairperson. Develop programs, marketing, and events management for a 501(c) 3 non-profit organization. Report to the Executive Director.· Designed tracking processes and systems to enhance the vendor program and establish new and existing partnerships.· Recruit more than 100 vendors annually.· Develop and administer incentive programs.· Implemented the Atlanta marketing/promotions team and initiated the development of the International Artist Marketplace.· Develop and retain new & existing partnerships with sponsors, vendors, and volunteers. SELIG PARKING, INC. DBA/AAA PARKING – Atlanta, GA February 2007 – September 2007 Corporate Human Resources Assistant Interim Corporate Director of Human Resources reporting to the Vice President of Operations.· Maintained and processed ADP payroll for more than 900 non-exempt associates in over 50 multi-state properties.· Supported multi-state Operation Managers including advising them on application of policies & procedures.· Proficient in Workers’ Compensation administration including bringing all multi-state properties compliant with their states regulations on panels and claims administration.· Administered unemployment administration and associate relations.· Prepared EE0C Position Statements.· Named Employee of the Quarter September 2007. Corporate Accounting/Human Resources Assistant December 2006 – February 2007 Supported the Accounting and Human Resources department reporting to the Director of Human Resources and the Financial Director.o Analyzed and keyed all incoming payments utilizing GAS and EFlow accounting systems.o Created vouchers for incoming parker validated tickets and keyed them in the accounting systems.o Mailed invoices and managed files for all validated parker clients.o Initiated compliance with OSHA regulated 300, 301, and 300A forms where compliance was non-existent. o Completed all recruitment advertisement. Corporate Human Resources Recruiter (Contract) September 2006 – November 2006o Mastered recruitment and staffing for valet parkers, attendants, cashiers, and maintenance workers for more than 40 multi-sites within Georgia.o Conducted weekly orientation and input new hires utilizing ADP.o Streamlined the recruitment process by developing forms and processes to support the function efficiency.o Managed company wide purchase, issuance, and inventory system for all uniforms. DEBORAH WALLACEPage 2________________________________________________________________________________ ARAMARK AT TURNER FIELD – ARAMARK CORPORATION – Atlanta, GA June 1999 – October 2003 Human Resources Director/ Office ManagerLed the Human Resources department. Reported to the Regional Human Resources Director and General Manager.· Performed seasonal recruitment for more than 800 employees and 600 volunteers. · Successfully recruited and mentored three assistants within four years and promoted each to management positions within the company.· Improved employee morale by developing incentive programs fostering employee appreciation.· Developed orientation manuals for employees and non-profit volunteers; resulting in better communication.· Minimize exposure by enforcing compliance with all company-required training courses; FOCUS on Service, TIPS, and HACCP.· Exceeded annual quota and reduced temporary labor cost by 150% in one year.· Revamped the hiring, coaching and counseling and separation process to ensure consistency; resulting in reduced unemployment claims and better retention.· Successfully incorporated annual Work Life Surveys and Listening Meetings; achieving improved communication, morale, understanding, and results.· Supported the bottom line by implementing Work Opportunity Tax Credit reporting; resulting in annual compliance of 97-100% - best in division since inception.· Implemented Worker’s Compensation light duty program resulting in lowest accidents, lost days, and best overall numbers in seven-year history of the location by follow-up and efficient management of each claim.· Safety Committee Chairperson receiving award for best-improved location within 90 days upon hire.· OSHA reporting and record keeping using OSHA forms 300, 300A and 301.· Implemented written Hazard Communication Plan and written Evacuation Procedures ensuring the safety and well-being of fans and employees.· Staffed the 2003 Atlanta Music Midtown Festival. Developed training manuals and enforced training compliance. MEMPHIS MARRIOTT HOTEL – INTERSTATE HOTELS – Memphis, TN July 1998 – May 1999 Human Resources Manager/Office ManagerOffice Manager and recruiter for a 316-room hotel with more than 200 employees. Reported to the Human Resources Director.· Reduced temporary labor cost resulting in saving the company $200K by eliminating the need.· Developed incentive programs resulting in improved customer satisfaction ratios.· Named Manager of the Month after eight months of employment.· Published a daily newsletter for employees; resulting in improved communication and employee appreciation. THE PEABODY HOTEL – (PEABODY HOTEL GROUP) Memphis, TN March 1991 - July 1998Associate Relations/Benefits ManagerManaged benefits administration, employee activities, counseling associates, investigated grievance, and complaints. Administered progressive discipline including advising managers on application of policy. $2 million annual budget for staff of 720 employees. Reported to the Human Resources Director.· Conducted monthly benefits presentations and enrollments including: 401 (k) presentations/enrollments and monthly orientation reunions.· Responded to unemployment claims and attended hearings.· Administered COBRA/HIPPA, FMLA, and ADA.· Prepared Position Statements for EEOC charges.· Programmed, produced, and hosted annual awards banquets, luncheons, and quarterly employee meetings. Evaluated, contracted entertainment, and planned food/beverage menu floral arrangement for up to 1,500 guests and owners of Peabody Hotel Group. Demonstrated creativity, ability to organize and maximize budget. Focused on detail to ensure a well-received event for fellow associates and owners.· Campaign Leader for the United Way Campaign resulting in raising $30K – 46 percent more than previous year. Record high for sixteen-year history of the hotel.· Safety Committee chairperson and administrator responsible for Worker’s Compensation claims management. During tenure, company received $400,000 rebate during three-year review of claim history.· Implemented a quarterly newsletter and served as the Publisher and Editor. DEBORAH WALLACEPage 3_________________________________________________________________________________ Professional development and development skillsADP Timesaver, HRIS, KRONOS, Microsoft Word, Excel, PowerPoint, Outlook and use of the Internet, TIPS Trained, Serve Safe, HACCP, Targeted Selection, Diversity, Behavioral Interviewing, Stress Management and Conflict Resolution EducationBusiness Administration studies, Shelby State Community College – Memphis, TN AffiliationsSociety for Human Resources Management 1993-1998, 2000-2002
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